TRAINING AND INSTALLATION SERVICE
Professional Services
Professional services billed by the man-hour, covering commissioning of the delivered hardware and software and training of the customer's examiners.
Operational fit
Every deployment on this list. Several of these products — Spark, the Aurora cluster, the laboratory infrastructure — are not usable without configuration and operator training.
Specifications
| Unit | Man-hour |
|---|---|
| Scope | Installation, commissioning and operator training |
| Vendor support included with products | Remote technical assistance, WhatsApp support channel, manufacturer customer service platform, and scheduled training sessions with follow-up |