Question 1

How do I get a quotation?

Accepted Answer

Browse the catalogue, add products or platforms to your basket, and submit the Request for Quotation page — our team responds with a formal proposal.

Question 2

Are prices shown on the site?

Accepted Answer

No. MOON BAZAAR never displays public pricing — you always receive a tailored quotation after submitting an RFQ.

Question 3

Can I request something not in the catalogue?

Accepted Answer

Yes — use "Add your official request" on the RFQ page to describe a custom, off-catalogue requirement.

Question 4

How long is a quotation valid?

Accepted Answer

The validity period is shown on your RFQ page and defaults to 30 days, configurable per request.

Question 5

Which countries do you deliver to?

Accepted Answer

We quote and deliver across sixteen markets in the Gulf, the Levant, North Africa and Sub-Saharan Africa. Delivery terms are stated on every quotation under INCOTERMS 2020, with the destination city and country named on the document.

Question 6

Do you provide installation, training and support?

Accepted Answer

Yes. Training man-hours and on-site installation are quoted per line item rather than bundled, so you can see what commissioning costs separately from the equipment itself.

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions